Shipping and Returns

Shipping Costs

Please refer to the following rates. All shipping includes $300.00 worth of insurance free of charge. It will require a signature on delivery, and it will have a tracking number on the package.

Canada (all provinces) USA (all states)
$20 per item ordered $40 for the first item ordered then $35 per product ordered

When can I expect my kit or gift card to ship?

If you place your order before 12:00pm EST (Monday to Friday), we will do our best to ship that day unless there is a problem with your order. Customer Service will attempt to contact you if there are any problems with your order that we cannot resolve without your help. The most common reasons for delay include:

  • The billing address entered on your order does not match the billing address your credit card company has on file.
  • The billing address on your credit card is an international address.
  • Your order matches the criteria we have identified as possibly fraudulent.
  • Your order exceeds $1,500.

When can I expect to receive my order?

You will receive your kit within 3 to 5 business days. Delays may occur depending on your location and delays by Canada Post.

Once you receive your kit, you can then send us your prints with the provided return envelope so we can get your order in production. From the time we receive your prints until you receive them back, you can expect it to take 7 to 14 business days. We work around the clock to fulfill every order the fastest, keeping in mind that we deliver a high-end finished product.

Where can I find a tracking number for my shipment?

Once your order has been processed, we will send you a kit to take your prints. This kit contains a return envelope that you must send back to us. Once we receive the return envelope, your order status will be set as "In Production" meaning that we are currently producing a high-resolution image of your print, reworking it and then printing it.

Once the production is completed, your order status will be updated to "Shipped", and a tracking number will be given to you within the confirmation email.

Can you ship to international addresses?

At this time, we only ship within Canada and within the continental United States, Alaska, Hawaii, and Puerto Rico. We will not ship to APO address, PO Box’s and international addresses.

Can you ship to my PO Box?

We are only able to ship to street addresses. We are unable to deliver to PO Boxes at this time.

Can I cancel my order?

Your order can be cancelled if paid by Credit Card and if your payment hasn't been processed yet. Please contact us to request the order cancellation. We will check with our customer service if the order can still be cancelled.

What is your return policy?

We offer a 7-day return policy from the day your order has been received. You will be able to contact us to request an exchange for the amount of your order (minus shipping fees).

You must contact our Customer Service to request an RMA number before returning any product. A Technical Support representative will troubleshoot the issue and assign an RMA number if the problem cannot be resolved.

What if my prints are damaged on delivery?

Prior to shipping your order, we make sure that canvas or plexi frames are delicately wrapped in bubble wrap. We also have a Fragile mention so the shipper will take necessary precautions.

Each shipment carries $300.00 worth of insurance free of charge and if you need more insurance, you can purchase it by calling our customer service at (888) 601-7730. If your package gets damaged during shipping, you can file a claim by calling our customer service at (888) 601-7730. Your insurance amount cannot be more than the value declared on your Commercial Invoice.

The carrier is responsible for the item once we turn it over to them. So if you receive a shipment and something is damaged, you MUST carefully follow the following procedures:

  • Save the box and all packaging.
  • Do not use the damaged item.
  • Contact us via phone or email immediately (be sure to have
    your order number ready).
  • Be prepared to describe the damage in detail on the phone AND/OR via email so we have a written/typed record of your complaint to show the carrier. If it is determined that the damage was shipping-related, we will file a claim with the carrier. They may need to inspect the damaged item AND the packaging. If it is determined by them that they are at fault, the damaged items will be replaced.

What if my prints are lost in the shipment?

All packages are covered against loss and tracked from door to door, with a signature being required on delivery. If your package was to be lost, be aware that each shipment carries $300.00 worth of insurance free of charge and if you need more insurance, you can purchase it by calling our customer service at (888) 601-7730. If your package gets lost during shipping, you can file a claim by calling our customer service at (888) 601-7730 and we will take necessary actions with the shipping company to solve the problem.

Who pays for Customs duties and taxes?

You will pay for the duties and taxes. These fees will be collected from you when your packages are delivered to you. If the value of the package is high and requires a substantial amount of duties and taxes, our shipment company may contact you to secure the payment.

Didn't find the answer you were looking for?

If you have questions about your shipment, please contact our support within the Contact page.

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